Privacy & cookie policy

Posted on 13-05-2020

This website (“Website”) is an initiative of APETRA, with registered seat at Keizerinlaan 66, 1000 Brussels (Belgium) and VAT- and company number BE 0884.177.368 (“APETRA”, “we” or “us”). 

Every user or visitor of this Website (“User”, “Visitor”, “you”) provides personal data by visiting and/or using the Website, as explained below. APETRA acts as data controller with regard to the processing of your personal data collected via the Website, and in that capacity strives to be compliant with the applicable legal framework, such as the European General Data Protection Regulation no. 2016/679 of 27

April 2016 and the Belgian Act of 30 July 2018 relating to the protection of natural persons with respect to the processing of personal data.
You declare that you have read and that you agree to this Privacy & Cookies Policy ("Policy"), and therefore accept the processing of your personal data as described herein.

Privacy en cookie policy

1. Who processes your personal data? 

APETRA acts as data controller. In addition, APETRA makes use of data processors who process your personal data on behalf of APETRA, and who, amongst others, ensure the proper technical functioning of the Website. 

APETRA makes or make may use of the following categories of processors within the framework of the Website: providers of APETRA, , partners who are responsible for the hosting of the Website, partners who collect and present statistics of the Website, partners who collect and present reviews and assessments of the Website, , etc.. 

2. Why do we process your personal data?

APETRA collects and processes your personal data for the following purposes, and for other purposes compatible therewith:

  • Providing access to the Website and offering a safe, optimal and personal user experience of the Website;
  • Providing a general and personalized service; 
  • Providing support in the event of questions or comments; 
  • The detection of and protection against fraud, error, criminal or illegal behaviour and/or any other act contrary to the conditions under which our Website is offered. 

APETRA processes and stores your personal data for as long as this is necessary for the purposes described above.

3. On which legal basis do we process your personal data?

APETRA processes your personal data collected via the Website pursuant to (i) your acceptance of this Policy, and/or (ii) the preparation and execution of the agreement concluded between you and APETRA by means of the Website, and/or (iii) compliance with our legal obligations, and/or (iv) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in APETRA .

4. How are your personal data collected?

Your personal data are obtained either via yourself, for example by filling in online forms or providing information to us otherwise, either via various technical means used by the Website to optimize the User and Visitor’s experience and to detect any (technical) errors on the Website, such as cookies (see article 8) and log information.

5. Which categories of personal data are being processed?

APETRA processes the following categories of personal data within your use of the Website: identification data, contact details, financial details, IP-address, time of consultation of the Website, probable place of consultation of the Website, data relating to the device being used, browser details, computer operating system data, other telecommunication data, etc. 

6. Are my personal data being transferred to third parties within the EU?

Your personal data may be shared with the categories of data processors as described in Article 1 of this Policy, APETRA’s business partners and public authorities (to the extent the latter are effectively entitled thereto). 

Other than that, your personal data will not be sold, transferred or communicated to third parties.

7. Cookies

This Website uses cookies. Cookies are small text files that can be used by websites to make user experiences more efficient. Cookies are stored on the hard disk of your computer and do not cause any damage. Cookies save you the repeated input of data, facilitate the transfer of specific content for you and help us to identify particularly popular sections of our online offer. This enables us, among other things, to tailor the content of our Websites to your specific needs.

The law allows APETRA to store cookies on your device if they are strictly necessary for the use of the Website. All other types of cookies require your consent. Some cookies are set by third party services that appear on our pages.

We use cookies to personalize content and advertisements, to provide social media features, and to analyze our Website traffic. We also share information about your use of our site with our social media, advertising and analytics partners. These partners may combine this information with other information that you have provided to them or that they have collected based on your use of their services.

We only use necessary cookies and statistical cookies on our Website.

Necessary cookies help make the Website more usable by allowing basic functions such as page navigation and access to secure areas of the Website. Without these cookies, the Website will not function properly. The Website makes use of the following necessary cookies:




Retention period




Stores the user's cookie status for the current domain

1 jaar



Records whether the user has JavaScript enabled in the browser or not.



Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously. The Website makes use of the following statistical cookies:




Retention period



Records a unique ID that is used to generate statistics about how the visitor uses the website.

2 years



Used by Google Analytics to slow down search speed

1 day



Records a unique ID that is used to generate statistics about how the visitor uses the website.

1 day




Used to send data to Google Analytics about the device and visitor behavior. Tracks the visitor on different devices and marketing channels.



You can change or withdraw your consent at any time via the cookie statement on our website. You can consult the help functions of your Internet browser to find out how to change those settings.

Change permissions

Change your consent -  Revoke your consent

8. Which rights do I have?

You may exercise a number of rights regarding your personal data vis-à-vis APETRA, in so far as you effectively have those rights under applicable data protection legislation. 
You can exercise these rights via, accompanied by a proof of your identity. APETRA shall respond to such requests and may or may not comply with such requests in accordance with applicable legislation and, in principle, within a period of one month, also in accordance with applicable legislation.
You can also address or file a complaint with the relevant Data Protection Authority: 

Gegevensbeschermingsautoriteit (
Drukpersstraat 35
1000 Brussel

Right to object

You have the right to object, on grounds relating to your particular situation, to the processing of your personal data based on the legitimate interest of APETRA, and to object to the processing of your personal data for direct marketing purposes.

Right to withdraw consent

You have the right to withdraw consent at any time. This withdrawal shall not affect the lawfulness of the processing based on consent before such withdrawal.

Right of access

You have the right to access your personal data and to obtain a copy of these personal data. You also have the right to certain information concerning the processing of your personal data, including the purposes of the processing, the categories of personal data, the categories of recipients, etc.

Right to rectification 

You have the right to have inaccurate personal data rectified or to have incomplete personal data completed.

Right to erasure

You have the right to have your personal data deleted if and to the extent that:
your personal data are no longer necessary for the purposes;
there no longer is a legal ground for the processing;
you object to the processing and there are no overriding legitimate grounds for the processing by APETRA, or you object to the processing for direct marketing;
your personal data have been unlawfully processed; or
your personal data have to be erased in order to comply with a legal obligation to which APETRA is subject.

Right to restriction of processing

You have the right to obtain from APETRA restriction of processing if and to the extent that:
you contest the accuracy of the personal data, for a period enabling APETRA to verify the accuracy;
the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
APETRA no longer needs the personal data for the purposes of the processing, but you need them for a legal claim;
you have objected to the processing, pending the verification whether the legitimate grounds of APETRA override those of yours.
In case of a restriction of processing, the personal data may still be stored by APETRA. 

Right to data portability

For the personal data that are (i) processed in the context of the performance of the agreement or based on your consent, (ii) provided to APETRA by yourself and (iii) are processed by automated means, you have the right to obtain these from APETRA in a structured, commonly used and machine-readable format, as well as the right to transmit these data to another controller or to have them transmitted directly, where technically possible.

9. Modifications

APETRA reserves the right to make amendments and changes to this Policy. APETRA will clearly communicate such modifications or changes, after which you expressly accept these modifications. It is up to the Visitor or User to consult this Policy on a regular basis.

10. Contact

For all questions, to exercise your rights and for all other information regarding the processing of your personal data by or on behalf of APETRA, please contact: